Our commitment remains firm to ensure that our customers end their travel with a pleasure factor; there are occasions where in you may not be able to meet your commitment to travel and would like to cancel your booking. We have a very simple policy for any cancellations.
In case of Advance booking:- 1. If you cancel your booking 24 hour before the scheduled date and time 100% of the paid amount will be refund. 2. If you cancel your booking 06 hour before the scheduled date and time 50% of the paid amount will be refund. 3. If you cancel less than or equal to 04 hour the scheduled date and time No refund.
In case of same day booking: 1. If you cancel 02 hour before the scheduled time 50% of the paid amount will be refund. 2. If you cancel less than or equal to 2 hours before the scheduled time No refund. You will be entitled to cancel the booking and get the paid amount for the services, if: 1. We reserve our sole right to cancel your booking. 2. You don’t pick up the motorbike on time, then your booking will remain up to two hours from the time of booking & after that it will auto cancel. 3. Your order due to lack of necessary information. 4. Unavailability of the motorbikes ordered/booked. 5. Its beyond our control (due to natural calamities, floods, fire, earthquake, acts of terrorism, war, strikes, legislation or restriction by any government or other authority, etc.) 6. Motorbikes which might break down or motorbikes unavailable on time or because of accident which resulting in the bike not being available. In these situations, total refund will be done.
Due to year end rush in Dec and peak weekend rush as per weekends mentioned as per dates mentioned above, any booking once confirmed will be treated as final No Refund and modification would be processed once booking order is placed and advance amount paid. No Location change would be allowed due to limited quantity available. Please make a note of the same to avoid any inconvenience.
If we cancel the booking due to break down, non-availability of the bike or any other reason than we provide 100% refund of the rentals received If a confirmed motorbike is unavailable due to some reasons (breakdown, maintenance work, accident etc.) we will inform you of such unavailability which is beyond our control, i.e. (due to natural calamities, floods, fire, earthquake, acts of terrorism, strikes, legislation or restriction by any government or other authority, etc.)
Refund amount will be processed within 5 to 6 working days after the approval, and a credit will automatically be processed in these 5 to 6 working days to your credit card or original method of payment from our side. Reception of the credit on your side will be inherent to process time of the payment gateway used, on which we have no control.
End of Refund Policy: If you have any questions or concerns regarding this Refund Policy Statement, please contact us at support@rideeazy.in